Remember in my latest blog I told you how to break down communication? How this important skill may take time to master? Well in this blog you will see that 38% of our communication is made up with our tone of voice. The following is taken from:
HOW TO GET ON THE EMPLOYMENT LADDER – TRACEY MOREWOOD
IS Your Tone Of Voice LETTING YOU DOWN?
Welcome To The ‘Bores’ Of The World
Imagine the most boring person you know. We all know somebody that can bore us to death. Think of a situation when you have been in (maybe at the pub, other social event or at work) somebody’s’ company. There is always somebody who you may want to try and avoid because the sound and tone of their voice makes you want to scream and shout ‘go away’. Okay, that may be just me! But think about it. Right have you got someone in mind?
Okay, now think about when they are talking to you and telling you a story. You’re trying not to yawn, you’re trying to look interested, but your face could be saying a whole different thing. You are not even listening to what they are saying because you ‘turned off’ the minute they opened their mouth. Now, the way in which they speak; at one level is their tone of voice. In some ways it’s like a robot with no feeling or emotion. Even if the story is really interesting, they are boring the living daylights out of you.
The impact is that you lose interest and you don’t actually care about their interesting story anymore. Well let me give you some advice (more covered in our interview session), if you want a job, if you want to get promotion then you need to make sure your own voice is not like the one described. This is where you need to be self-aware, be aware of how you really come across.
This is hard; ask somebody how your tone of voice is. Don’t take it personally if they say you are boring, accept what they have said and work on it. Practice speaking with more emotion, with more enthusiasm.
Think about your impending interview, they like you because you have made a fantastic first impression with your C.V or application form. Now put yourself into the shoes of your interviewer. They have looked at your C.V and read that you are an ‘excellent communicator and can communicate at different levels’, and you are an ‘enthusiastic individual’ (or something similar), you’re exactly what they are looking for. But then you open your mouth to answer a question and within around 3 seconds they are thinking, “What the hell,” harsh but true.
Practice What You Preach
This links us back to your C.V, can you remember when I said you need to be able to back everything up on your C.V? Well this is where you ‘practice what you preach’, you become your C.V. You become that passionate and enthusiastic person.
Do you get where I am coming from? Well I am just going to give you a few more examples of the importance of the tone of voice you use. Imagine the ‘Marks and Spencer’ adverts, you know the one; where the woman is selling their products by the tone of her voice. She sounds amazing and gets us interested in what she is saying.
I have never done my food shopping there, but I certainly tried it because the way in which she sounded made it so appealing. At the moment it is a man who has taken over, again, he makes it so appealing by the enthusiasm in his voice. This is the tone. This is something that you need to practice, especially if you normally come across with no personality or enthusiasm in your voice. Again, don’t take it personally; this is another way in which the interviewer will filter you and mentally be putting a cross against you.
So, we have covered 2 important parts of communication: body language and our tone of voice. Next time I will give you the last piece on communication.
Tracey Morewood – Author – How To Get On The Employment Ladder